Merchant Info

Contact Information | Shipping, Returns and Storage | Ordering and Payment Options | Hours of Operation | FedEx Transit Times Map

Contact Information

Our website has detailed information across hundreds of pages. Please use the search boxes to search by product or topic before contacting us. This may help you get answers faster. Newcomers to Live Foods can benefit from our helpful charts. If you can’t find what you need, feel free to email or call us for assistance.

Shipping, Returns and Storage Information

By clicking the box on our shopping cart page, you are agreeing to pay for merchandise purchased and confirm you are the cardholder and not a robot.

Shipping:

• Perishable food orders ship Mon-Wed; fresh Royal Jelly ships frozen and must be refrigerated upon arrival. Some items require 2nd Day Air or 3 Day Select, particularly in summer. Natren Probiotics ship via FedEx 2nd Day Air (lower 48 states only).
• Non-perishables ship Mon-Fri. We aim to ship orders same day but may need up to 2 business days for processing. Shipping methods include FedEx, U.S. Priority Mail, or UPS.
• Allow enough time for payment clearance and shipping based on your zone. We are not responsible for delays caused by your availability to receive packages.
• For large or bulk orders, we will email you if shipping differs from the cart estimate. Approval of new shipping quotes must be received before processing.

Shipping Errors & Address Corrections:
Incorrect zip codes or incomplete addresses may result in shipping adjustments and fees passed to you. Returned packages incur return shipping charges and re-shipping costs.

Claims & Exchanges:
Inspect packages upon receipt. Damaged items must be reported to the carrier. Exchange requests must be made within 10 days. All sales are final unless goods are damaged or defective, in which case we’ll issue a return with prior authorization. Customized or food items are non-returnable, and returns are subject to a 25% restocking fee. Return shipping is your responsibility.

International Orders:
We only accept Wise or Western Union payments from international customers. Shipping is via International Express or Priority, and all customs fees are the customer’s responsibility.

Fraudulent Transactions:
Fraudulent activities, including chargebacks or unauthorized returns, will result in legal action and may lead to public notification on our website. Customers will be charged for return shipping, restocking fees, and chargeback fees.

Storage:
Foods must be kept cool or refrigerated. We’re not responsible for damage due to improper storage. Provide a street address as UPS doesn’t deliver to P.O. Boxes.

Methods of Ordering and Payment Options

Payment Options:
We accept Zelle, Mastercard, Visa, Discover, and Postal Money Orders.

Mail Orders:
To order by mail, select items in your shopping cart, choose shipping, and click RECALCULATE. Print 2 copies of the page, keep one for your records, and send the other with your payment (Postal M.O. payable to Alive & Well) to:

Alive & Well
15787 NE 144th Court
Fort McCoy, FL 32134
Include a daytime phone number and email address for order updates and tracking.

Pricing:
Prices are subject to change without notice due to manufacturer price adjustments. While we strive to update our site promptly, some price increases may not be reflected immediately. We honor posted prices unless noted otherwise.

Hours of Operation

Hours of Operation Eastern Standard Time:
Sunday through Thursday - Noon - 5 p.m.
Friday Noon - 3 p.m.

FedEx Transit Times Map