Merchant Info

Contact Information | Shipping, Returns and Storage | Ordering and Payment Options | Hours of Operation | FedEx Transit Times Map

Contact Information

Our web site has hundreds of pages of detailed information. Please search our site by one of the links, product or site, to find the information you are looking for before calling us or emailing us. We want to help you and this can sometimes help you sooner than waiting for our reply. Newcomers to Live Foods can learn a lot from our charts here. If you are unable to find the information you need at that point, please email us or call us for help.

Shipping, Returns and Storage Information

To everyone reading this section: Please also read section below under "Methods of Ordering and Payment Options".

By clicking the box on our shopping cart page that asked you to read these Terms of Service you are giving us your electronic signature that you have read and agree to our Terms of Service.

Perishable food orders are shipped Monday-Wednesday. Fresh Royal Jelly foods are shipped frozen and must be refrigerated when received. They generally ship Monday-Wednesday. Products #1a2-2D and #LC10 require 2nd Day Air or 3 Day Select option from the drop down menu in summer months. Depending on your proximity and during cooler months we may ship fresh items on Thursday if delivery can be made before the weekend. Natren Probiotics are shipped only in the lower 48 states. They go via FedEx 2nd Day Air (must be selected during check-out) with ice. Non-perishables are shipped Monday-Friday. We do not guarantee to ship orders the same day we receive them although we do our best to accomplish this. Orders are processed in the order they are received and we must meet shippers deadlines. Please allow 1-2 business days for processing of your order in case of delays beyond our control. Heavy items are sent FedEx, lighter items FedEx or U.S. Priority Mail insured. Some drop shipped items are shipped UPS. Please allow enough time for your payments to clear and shipping time according to your zone. We are not responsible for orders that "do not arrive in time" because you were not available to receive it. Please check your email for tracking information and be available to receive your order. Alive & Well is not responsible for shipments when tracking shows delivered and driver confirms it has been delivered. Customer accepts all responsibility for delivery once a package leaves our facility.

Less than Load Shipping Calculations - Due to the weight, shipping on bulk quantities of food or other commercial sized shipments will be charged shipping based on the carrier. These quotes are also good for 30 days.

Ground & Express Shipping Calculations - We have done our best to provide accurate shipping calculations to and from all parts of the lower 48 U.S. States. In the unlikely event there is a rate increase that results in a significant difference to your order's shipping, we will contact you for approval before we ship your order.

To expedite shipping, we reserve the right to ship some smaller packages by United States Postal Service instead of FedEx whenever Ground Shipping is selected at checkout.

Please be sure your shipping address is accurate. If your shipping address is not correct or is incomplete and the carrier charges our shipping account for an address correction, these additional charges will be passed on to you, our customer. In the event your package is returned to us, return shipping charges and the cost to re-ship your package will also be your responsibility.

Claims - Examine packages upon receipt. Report all damages to the driver. File damage(s) claim against carrier. Keep original container for inspection.

Exchange Policy - Complaints must be made within 10 days of receipt of package(s). No exchanges will be allowed without inspection. Do not return goods without prior authorization. Except for damaged or defective goods claimed within this time period, due to the nature of food sales, all sales are final. Since many of our items are customized to your taste and/or food items, once an order has been processed, it cannot be changed and is subject to 25% restocking fees. Return shipping is to be paid by the customer. Initial shipping charges are not refundable. We are a smoke free environment. Any authorized return that smells like smoke will be deemed not re-sellable and no refund or exchange will be permitted.

All drop ship merchandise is to be handled in the same manner as stated above, and we must be notified as well. If a customer returns undamaged, drop shipped merchandise to the manufacturer without prior authorization by Alive & Well and the manufacturer accepts the merchandise, ALL initial shipping charges, restocking fees and return shipping will be the responsibility of the customer. You will only receive a credit to use for merchandise from the same vendor you originally placed your order with.

International Orders - We only accept Western Union payments from International Customers. Orders are shipped post office International Express or International Priority unless other arrangements are made. All import and customs fees, duties, taxes, etc. are the sole responsibility of the customer.

Methods of Ordering and Payment Options

We accept payments by Western Union or Postal Money Order in U.S. funds. To place orders by mail, select items in the shopping cart, choose the correct shipping and hit RECALCULATE. Print 2 copies of the page. Keep one for your records and send one to us with your payment. Make Postal M.O. payable to Alive & Well, 2127 Oak Street, Bunnell, Florida 32110. Please supply a daytime phone number in case we need to reach you about your order and an email address so we may send you tracking information once your order has shipped.

All prices stated in the web mall are subject to change without notice. Due to circumstances beyond our control, manufacturers' prices change, sometimes without notice. We work as diligently as possible to update the web mall as soon as we receive price increases. Occasionally we do not receive them in time to do so. So please be aware that posted prices will be adhered to except in these rare circumstances.

Why We Don't Accept Credit Cards Anymore

I have been in business since 1997 and before that I taught natural healing for free for 10 years because it is my calling and passion. In the summer of 2018 I have been banned by 3 credit card processors. One claimed I was selling narcotics on this site, another said I was selling illegal drugs and they specifically were referring to cordyceps. Although they both spoke these things to me on the phone, they refused to put it in an email! The third one said it went against their policy and called me a high risk business because it's nutrition.

One of our suppliers and many other online businesses have been hit with the same garbage. We still need your support if you want to see us stay in business so you may continue to get your organic, wildcrafted and healing foods. Don't let the big companies and 3 letter agencies take over and destroy the natural healing companies! Please take the time to send Alive & Well your orders with payment by Western Union or Postal Money Order.

We Welcome Fund Raisers

Do you or anyone you know, know anything about running charity events?

I started to watch this movie for what reason I had no idea! I never watch valentine movies! My son of all people said might as well watch it as he rolled over and went to sleep on the couch. About 3/4 into it I jumped up! I love their idea to save the ranch! it could be adapted to not only save my business but to move it to the place I want to in VA (if I knew how to sell raffle tickets fast like they did). Proceeds could pay the difference between selling my current house and buying the other one and furnishing the extra 2 bedrooms for guests who need to come stay for a healing retreat.

The winners of the raffle would get an all expense paid weekend at the Alive & Well organic health retreat in the Blue Ridge Mountains! Anyone who has experience with fundraisers such as these, please go to the contact link above and send me a message through the contact form. God Bless!

Hours of Operation

Hours of operation Eastern Standard Time
Sunday through Thursday - Noon - 5 p.m.
Friday Noon - 3 p.m.

FedEx Transit Times Map

FedEx Transit Times Map

FedEx Transit Times Map Key